Emergency Repairs
Any defect or issue resulting in any of the following:
a. Risk of danger to the health, safety and security of an occupier at the property; or
b. Risk of danger to the health, safety and security of a third party at the property; or
c. a defect that affects the structure of the property.
Urgent Repairs
A defect that relates to any of the following and makes the property uninhabitable:
a. the exterior of the property; or
b. the installations in the property for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences); or
c. heating or hot water.
High Priority Repairs
A defect that causes significant inconvenience however does not render the property unhabitable:
a. Heating, hot water, sanitation facilities (not a total loss).
b. A minor loss of water/leak that can be contained within a small container/bucket.
c. Minor water penetration/increase (water staining, no dripping/leak).
d. Issues affecting/complete loss of cooking facilities (oven, hob etc)
e. Failure of electrical kitchen appliances/white goods (fridge/freezer/washing machine etc).
Medium Priority Repairs
A defect causing minor inconvenience with very little risk of further damage to the property.
a. Loose fixtures/fittings within the property, such as doors, floor coverings etc.
b. Any remedial repairs following higher priority repairs (decorating etc).
c. Issues affecting external areas/outbuildings (sheds, fences etc).
Low Priority Repairs
Any other defect.
